Troubleshooting & FAQs

Troubleshooting Common Issues

✅ Overview: This article covers common issues users may face while using Quick Copy & Move Files and how to resolve them.

📌 Common Issues & Fixes:

🔹 Files not transferring?

• Ensure the app has the necessary permissions in monday.com.
• Double-check if the automation is enabled.
• Verify that the source and destination columns exist.
• Make sure the file format is supported.

🔹 Automation not triggering?

• Confirm the automation settings in Integrations.
• Check if the status/column values match the trigger conditions.
• Ensure the board has automation limits available.

Files Not Transferring? Common Fixes

✅ Overview: If files aren’t copying or moving, here are the steps to troubleshoot:

🔍 Check These First:

1. Verify Board Permissions – The app needs access to files and columns.
2. Check File Column Setup – Ensure both source and destination columns are set as File columns.
3. Confirm Automation Logs – See if any errors appear in the monday.com automation logs.
4. Board Connection Issues – If moving files across boards, ensure they are connected.

FAQs

Q: Can I move multiple files at once?

✅ Yes! The app supports batch file transfers within the same board or across boards.

Q: What happens when I move a file?

✅ Moving a file removes it from the source and places it in the destination.

Q: Can I copy files from an update field?

✅ Yes! Use the Copy from Update to Column automation to transfer files from the update section to a file column.

Q: Do automations work in all boards?

✅ Automations work across standard and connected boards but require integration permissions.

Q: For how many items can I copy/move files in a single execution?

✅ You can handle 200 items per operation.